Training Services

Carlisle Support Services is committed to developing exceptional people, it’s a phrase that we live by to ensure that we are supporting our employees to become sector-based experts.

Carlisle Support Services is committed to developing exceptional people, it’s a phrase that we live by to ensure that we are supporting our employees to become sector-based experts.

We are excited to be able to now offer our Training and Development services externally, extending our offering to help other companies develop their own exceptional people.

Being an approved Highfield Qualifications Centre enables us to provide training and examinations leading to a qualification from one of the UK’s leading awarding organisations, a partnership that we are proud to be a part of.

Training Hubs and Centres

We have Training facilities in London (various venues) Luton, Liverpool and Manchester. We also have access and resources to train all over the UK.

If you have groups of 6 or more we will be happy to discuss delivering training at any location within the UK to suit your requirement.

Download our Training Directory

Our Training Promise to you is that we will deliver training courses that have your business, your brand and your people at the forefront of the delivery. Whilst many of the courses we offer are accredited to Highfield Awarding Body for Compliance (HABC), these can be bespoke to you as well as covering the core curriculum of the qualification.

Assess our Training Directory to view the full suite of courses that we can support you and your organisation, including:

Health and Safety Training
Security Training
Job Role Training
Soft Skills Training
Customer Service Training
Long Term Development Training

Available Courses

This course will engage, educate and inspire learners, whilst giving them the knowledge and skills of how to manage conflict situations.

Learning Outcomes
• Communicate to solve problems and reduce potential for conflict
• Assess and reduce risks in conflict situation(s)
• De-escalate conflict in emotive situations
• Use good practice after conflict situations and the key factors that influence human responses in conflict situations

Suitable for: People who are in a customer facing role
Course Duration: 1 day 
Assessment Type: Closed book test in exam conditions
This regulated qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using a telephone is a part of their role. This qualification covers the principles of customer service, including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.

Learning Outcomes
• The principles of customer service
• How customers’ needs and expectations are formed
• Interpersonal skills and appropriate behaviour
• Responding to customers’ problems or complaints

Suitable for: People who are in a customer-facing role
Course Duration: 1 day 
Assessment Type: Closed book test in exam conditions
This course will engage, educate and inspire learners, whilst giving them the knowledge and skills of how to keep themselves and others safe in a fire situation.

Learning Outcomes
• Fires in the workplace
• Fire safety standards
• Protecting people and property
• Fire risk assessments
• The role of the fire warden

Suitable for:Designated Fire Wardens and people with a fire evacuation responsibility
Course Duration: ½ day 
Assessment Type: Closed book test in exam conditions
This course will engage, educate and inspire learners, whilst giving them the knowledge and skills of how to keep themselves and others safe in an emergency first aid situation, to stabilize a patients condition.

Learning Outcomes
• Assessing an incident
• Managing an unresponsive casualty
• The respiratory system
• Wounds and bleeding
• Shock
• Seizures
• Dealing with minor injuries
• Other injuries

Suitable for: Anyone who works in an environment with high accident and incident risk
Course Duration: 3 days 
Assessment Type: Closed book test in exam conditions and practical assessments
This course will engage, educate and inspire learners, whilst giving them the knowledge and skills of how to keep themselves and others safe in an emergency first aid situation, to stabilize a patients condition.

Learning Outcomes
• Assessing an incident
• Managing an unresponsive casualty
• The respiratory system
• Wounds and bleeding
• Shock
• Seizures
• Dealing with minor injuries
• Other injuries

Suitable for: Anyone who works in an environment with high accident and incident risk
Course Duration: 1 day
Assessment Type: Closed book test in exam conditions and practical assessments
This course will engage, educate and inspire learners, whilst giving them the knowledge and skills of how to handle objects and items in the workplace whilst reducing the risk of accident and injury to themselves and others.

Learning Outcomes
• Introduction to manual handling
• Legal responsibilities
• Hazards
• Assessments
• Controls

Suitable for: Anyone who has a responsibility for moving and handling objects on a daily basis
Course Duration: ½ day 
Assessment Type: Closed book test in exam conditions
To equip delegates with the knowledge and skills to deliver structured training in the work place. Enable the delegates to understand the role of the trainer.

Learning Outcomes
• List and explaining various training methods
• Delivering a structured training session
• Outlining and using effective feedback techniques
• Demonstrating effective facilitation and coaching

Suitable for: Anyone who has a responsibility for training their teams and giving basic job related instructions
Course Duration: 1 day
Assessment Type: Practical assessments
This course will give learners the underpinning knowledge to carry out effective manual handling training in the workplace. The course covers the financial implications of getting it wrong and our legal and moral obligations.

Learning Outcomes
• The economic and social impacts of Musculoskeletal Disorders (MSDs)
• Simple anatomy and biomechanics of the spine, and the musculoskeletal system
• Understanding unsafe lifting, carrying, lowering, pushing, pulling and team handling practices
• HSE Manual Handling Risk Assessment Tools
• Critiquing current Manual Handling Risk forms and improving if necessary
• Improving technical ability when teaching Manual Handling techniques
• How to deliver more engaging and effective Manual Handling Training

Suitable for: Anybody that is responsible for the delivery of H&S to their teams. Attendees must have completed the Train to Train workshop prior to this training
Course Duration: 1 day
Assessment Type: Practical assessments and written test in exam conditions
Can’t see what you’re looking for?

If you have a requirement for any subjects that are not listed above we are happy to tailor our services to ensure your needs are covered, please contact us to discuss your needs.

Colin Williams – Group Training Manager

Colin has many years of training experience, both front line delivery and management development. He comes from an operational management background which helps him to understand the challenges that we face on a daily basis. Colin really enjoys adapting courses to fit a customer’s needs.

Our Services

Cleaning

Our cleaning teams can be found in shops, offices, hotels, trains and trams. No matter where we clean, whether it’s train carriages, arenas or stations, the customer is at the heart of everything we do.

Events

In the world of sport, entertainment and one-off events we specialise in the provision of personnel, management consultancy and hospitality services that we deliver to millions of people every year.

Retail

Carlisle is the UK’s largest outsourced merchandiser. Our retail support and interiors teams work with some of the biggest names on the high street installing seasonal and promotional displays.

Security

Our security teams work in both the public and private sectors across a full range of business sectors. Our service extend from corporate security services to bespoke complex solutions.

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