Written by TEAM Software
As a leading supplier of value-added solutions across the public and private sectors in the UK, Carlisle Support Services were looking to further streamline operations and optimise workforce management. Carlisle had been working with Timegate from TEAM Software since 2005 and already relied on the software solution to make sure they always had the right people in the right place at the right time.
More recently, they wanted to offer their employees additional flexibility and self-service options that would allow them to work when they wished, and further support the organisation in handling the flexible demands they receive from customers across the portfolio. Carlisle was keen to work more closely with TEAM Software as they embarked on their exponential growth journey.
In particular, Carlisle were looking to improve turnaround times for optimal fulfilment of fluctuating demand across its client portfolio. By working closely with TEAM Software, Carlisle were able to achieve its goal whilst improving communications, offering staff members all the information they need at their fingertips. By enabling Carlisle to reach their flexible working objectives, Timegate has also provided the company with the means to ensure consistent, excellent service delivery.
“Team Software’s support empowered us to deploy people in real-time,” said Paul Evans, CEO at Carlisle Support Services. “For a customer, it absolutely means that they can have confidence that Carlisle are the people to work with.”
Paul went on to explain that Carlisle has been able to create a large community of staff members that can be used to fulfil client demands. Applicants can register with Carlisle and go through a vetting process to get them to a point where they are ready to be deployed. Then, via an app, employees can log on and see available shifts. They register their interest in shifts, which goes back to Carlisle’s 24-hour support centre. The scheduling and rostering team decide whether an employee has the right skill set and the training for the assignment they’re registering for. If an employee is qualified, they’re instantly deployed into that shift. Upon deployment into the shift, a communication is sent to their phone that gives them details of exactly where they are to report to, what the duties are, and exactly how long they have been deployed.
“Beyond that, when they come into that shift, it also allows us to know that they’re there, they’re safe and that they are actually performing,” said Paul. “It’s all about making this a two-way process rather than just being an employer and an employee. It’s a complete partnership.”
Before embedding Timegate, it was a very labour-intensive process to get people to be at work at the right place at the right time. Now Carlisle has streamlined operations, and their management teams find more time to spend with their customers and employees on the front line.
