On Wednesday 15th January 2025, Carlisle Support Services brought together key industry stakeholders, front-line staff and our client KeolisAmey Metrolink, for a day of Engagement and Celebration of the Metrolink contract.
In 2024, Carlisle was awarded the Travel Safe Officer (TSOs) Services contract to provide this key service to our valued client, Metrolink. TSOs are responsible for maintaining peace and protecting the public whilst using the rail network, alongside providing rail staff with added support during aggressive and anti-social behaviour, trespass and safeguarding incidents.
To recognise the dedication and commitment of our TSOs, CSS brought together many of our front-line staff to get close to industry stakeholders who provided an update on the contract and the future of the TSO role.
Awards Ceremony
This high-level update was followed by an awards ceremony, with the award winners voted for by the contract management and front-line team. This second part of the event provided the team with a chance to recognise and celebrate the success of those who have played a key part in the success of the contract over the past year with the following five awards.
Romano Brown
TSO Colleague of the Year
This award was voted for by the team and awarded to Romano, who is respected by his teammates for his overall contribution.
Romano was presented his award by John Lambert, Managing Director, Carlisle Support Services.
Iqbal Amjad and Rob Smethurst
Safeguarding Champion
Recognised for their outstanding safeguarding during an incident with a member of the public.
Rob was presented their awards by Lucy Hutchinson, Head of Security Operations, KeolisAmey Metrolink.
Lauren Burdess
Highest Achiever
Awarded to Lauren for recording the highest level of reporting around incident management, MG11s and customer interactions.
Lauren was presented her awards by Lisa Cleminson, Director of Customer Services, KeolisAmey Metrolink.
Wayne Townley
Shining Star of the Year
Nominated and chosen by KeolisAmey Metrolink, Wayne was recognised for his excellence in security and keeping people on the network safe.
Wayne was presented his awards by Chloe Williams, Head of Customer Operations, KeolisAmey Metrolink.
Ibsa Abdella
Unsung Hero
Nominated and chosen by the Carlisle Management Team, this award recognises Ibsa who consistently delivers a high level of service and always displays that ‘can do’ attitude.
Ibsa was presented his award by Paul Brewer, Head of Operations, Carlisle Support Services.
In conclusion
We would like to thank all of our attendees from the day for the informative discussions and networking that took place. We would also like to congratulate all of the award winners on the day, who have been recognised for the outstanding work that they have completed over the past twelve months.
Interested in learning more about our reward and recognition programs? Click here to learn more.
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