Carlisle Support Services and CT Protect have introduced a tailored behaviour detection training programme at Excel London to enhance the skills of staff members, improve security operations, and establish a new standard for safety and security in the events industry.
Aimed at enhancing overall preparedness for evolving risks, the training was customised to meet the specific needs of Excel London security personnel, improving their capability to swiftly assess and address vulnerabilities.
When incorporated with other security measures, behavioural detection can be a powerful tool, offering a systematic approach to identifying and deterring individuals with hostile intentions. One of the key highlights of the training program was its strong emphasis on observation skills, situational awareness, and effective interaction. The practical nature of the training enabled staff members to practice real-life scenarios to further develop those skills by adopting the latest strategies used by law enforcement and counter-terrorism units.
Furthermore, the programme emphasised the importance of collaboration and coordination among security personnel, event organisers, and partners. Effective communication and coordination are critical for swift and efficient responses to security incidents. The training fostered a sense of teamwork and unity among the security staff, promoting a cohesive approach to safeguarding the event space and its attendees.
Excel London aims to set a new industry standard with the successful implementation of this comprehensive security training programme. By investing in the professional development of security team members, the event space has demonstrated its unwavering commitment to safety and security. This proactive approach not only enhances the overall security posture of the venue, but also reinforces its reputation as a safe and reliable choice for world-leading events.
Henry Havis, Head of Security Strategy and Resilience at Excel London said:
“The safety and security of everyone who visits our venue remains our utmost importance. With around four million visitors every year, attending a wide variety of business and consumer events, as well as the new entertainment district, it’s vital our team are trained to the highest possible standards and can proactively address any potential issues. The support and training offered by CT Protect and Carlisle Support Services is crucial to this and ensuring we maintain a safe, secure and unintrusive environment.”
Carlisle Support Services’ Chief Executive Officer, Paul Evans, added:
“As the venue’s security partner and having removed the use of subcontractors across our core operations, we’re extremely pleased to deliver bespoke training alongside Excel London and reputable training partners to enhance staff capabilities and raise industry standards.”
Danielle Grant, Director of Organisational Learning at CT Protect said:
“We are delighted to work with the team at Excel London and Carlisle Support Services. Collaboration was key to ensure the behaviour detection training was customised to their unique environment as one of the leading event spaces in the UK. Investing is CPD for security teams is essential to ensure we have safer spaces and places across the UK. Excel London have raised the bar in terms of standards for their security presence.”
The successful completion of this programme marks a significant milestone in enhancing safety and security within the industry. The venue’s proactive approach sets an admirable example for others to prioritise security training and uphold the highest standards of safety in the ever-changing threat landscape.
About Excel London
Excel London, part of ADNEC Group, first opened in November 2000, in an area of huge regeneration in London’s historic Royal Docks. More than 20 years later it has become one of the UK’s largest and most successful event venues, hosting some 400 shows per year and welcoming around four million visitors from every corner of the globe. Events hosted at ExCeL generate around £4.5 billion in economic impact for London and support approximately 37,500 jobs throughout the events industry. Excel has seen significant investment by ADNEC Group in its facilities and is currently embarking on a 25,000sqm expansion programme opening October 2024. More recently, it has played host to innovative live events such as the all-electric Formula E Motorsport championship and Disney100: The Exhibition. It also prides itself on championing sustainability and is certified carbon neutral – the first UK venue of its kind to achieve the international recognised PAS 2060 status.
About Carlisle Support Services
Carlisle Support Services is a leading supplier of value-added solutions to chosen niche markets. Employing c. 5,100 people, we focus on the provision of people-based support services. Carlisle partners with its clients in long-term relationships to deliver sustainable service innovations and operating efficiencies. Continuous improvement in service quality standards is built into all Carlisle business solutions.
About CT protect
CT Protect provide validated training, delivered by operational subject matter experts, including their lead trainer who led the UK counter terrorism behaviour detection training. Its training cadre each have a strong operational background, providing credible training with the ability to customise the learning to meet the specific requirements of any environment.
Press contacts:
Alex Sipos
Head of Marketing at Carlisle Support Services
E: alex.sipos@carlislesupportservices.com
M: 07759 526944
Tom Phillips
PR & Communications Manager at Excel London
E: tomphillips@excel.london
M: +44(0) 7812 206260
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