ACC Liverpool

The ACC Liverpool Group, operators of ACC Liverpool, home to BT Convention Centre, Echo Arena and Exhibition Centre Liverpool, are a major employer in Liverpool and winners of the M&IT Award for Best UK Conference Centre for the 6th consecutive year.
ACC Liverpool is a multipurpose events and convention venue on the former Kings Dock, Liverpool, England. Opened in May 2008, it is part of Liverpool event campus – an interconnected arena, convention and exhibition centre – positioned on the banks of Liverpool’s world heritage waterfront.

Our involvement

Awarded in May 2018, Carlisle deliver integrated security and stewarding services, including static and mobile guarding, CCTV monitoring, key holding and visitor assistance. These services are provided by a core team of 25 people with up to 500 staff on our events database, including 3 managers and 12 supervisors.
The managers are responsible for the delivery of the carefully crafted events templates to make sure the Arena has the right balance of safety and customer service for its patrons.

Stewards are trained in spectator safety, pit crew duties, ACT Counter Terrorism, Fire Marshalling, CCTV and the use of body work surveillance. We also carry out live test scenarios including terrorist attacks and major civilian disasters. We have hosted major events such as the Labour Party Conference and the Netball World Cup, as well as high profile music events with acts such as Paul McCartney, Katy Perry, Kylie Minogue and Mumford and Sons.

Contract Performance

In the past 6 months we have restructured the management of the contract removing old ways and replacing them with a more progressive management team which has driven a more modern management approach that delivers financial and operational benefits.

Key Stats

• Core team of 25 security personnel
• Up to 500 staff – security and stewards for major events with dedicated supervisors and contract management
• The venue holds up to four events per week
• Visitors numbers vary from 100 up to 8500 people and can include full body searches
• 280 staff mobilised in just under 3 weeks.


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