The Rise of Alona Saskele: From Events Scheduler to Strategic Leader

A look through the lens of Alona Saskele, Head of Operational Support at Carlisle Support Services

Alona Saskele’s story doesn’t begin with a five-year plan. It begins with a life-changing decision to move to the UK, not simply in search of better opportunities, but to completely redefine what a ‘better life’ could look like. It’s a story she’s written with quiet determination and the kind of resilience that endures.

Alona didn’t plan on working in security. In fact, she laughs when she remembers how it began. “I had no idea about the security industry,” she says. “When I went in for the interview, I had only read about events on the website, thinking that’s what I’d be doing.”

She made it, and then the pandemic struck. And her job title – Event Scheduler, suddenly felt ironically out of place in a world without events. But rather than retreat, Alona leaned in. Absorbed into the furlough scheme, she began manually managing communications, answering questions, and learning systems she’d never touched before.

And that was the beginning of something bigger.  

Through those uncertain months, Alona began to uncover a quiet but powerful strength, her instinct to lead, a gift for clarity in chaos, and a habit of stepping forward before anyone asked.

“I developed a skill set around workforce management system,” she says. It quickly turned into something greater – supporting teams across the Southern Division, and then, into national roles, first as Business Support Manager, and later, as Head of Operational Support. But she wasn’t chasing job titles; she was driven by something deeper. “I’m one of those people who can’t sit still,” she admits. “If I notice a pattern or problem, I’ll come up with something. I’ll go to the business and say, ‘What if we try this?’” This mindset didn’t just help her rise, but helped others to rise with her.

By 2024, Carlisle was ready to make one of its boldest moves yet. The complete removal of subcontracting. A risky move in a risk-averse industry, and Alona was at the heart of it. “Some businesses thought we were crazy,” she recalls. “But we didn’t just attempt it. We did it.”

The results? Immediate, undeniable. “You could see the difference from one event to another. Our quality, the training, and the customer service went from being good to brilliant.”

She saw firsthand how it empowered Carlisle’s frontline, “We’ve seen our people grow, take pride in their work, and represent Carlisle with excellence,” she says. “It’s not just about reducing costs. It’s about investing in our own.”

But for Alona, it’s always been about people. And the culture she’s helped shape reflects that. “I’ve always felt supported here. Even as a mother juggling a demanding role, the flexibility and understanding from the business have never been questioned.” Being a mother hasn’t been a limitation. It’s been a lens. Her ten-year-old daughter has grown up watching her build something real. “She asks me, ‘What do you do at your job?’” Alona smiles. “It’s hard to explain to a 10-year-old, but I know she sees the effort.”

There’s a fierceness to her, but also a deep well of empathy. She’s leading processes as well as nurturing people. “The most rewarding part is seeing people grow in confidence and skill. Everyone in my team knows their role. They trust each other. They trust me.”

Today, her focus is two-fold: developing her department further and creating space for others to thrive. She continues to support Carlisle’s national operations while championing women across the business through her leadership as part of Carlisle’s internal Women in Security (WIS) committee. “The biggest thing that needs to shift is mindset and the invisible challenges women face,” she believes. “Women don’t just belong in security; they thrive in it.”

She knows the industry still has work to do. But she also knows where change begins. “You can’t walk into a room full of men worrying about what they think of you,” she says. “You talk to them as people. If they’ve got hang-ups about gender, that’s their problem. It shouldn’t stop you.”

Ask her what’s next, and she won’t give a blueprint. “I’m not that kind of person,” she smiles. “I make the best of where I am and build from there.” And that’s exactly what she’s doing. Quietly. Relentlessly. With courage, compassion, and a determination that doesn’t fade.

This isn’t a typical career story. It’s not clean and linear; it’s real. And in the ever-evolving world of security, Alona Saskele stands not just as a leader but as living proof that purpose, pride, and persistence can transform not only a career but an entire culture.

 

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Event Planning and Management

Providing flexible, on-demand support to help organisations build resilience, mitigate risks, and adapt to the ever-changing political, socio-economic, and environmental landscape to deliver seamless event experiences. 

  • Access and egress control
  • Bag search
  • Behavioural detection officers
  • Build and break security
  • Car park marshalling
  • Counter-terrorism risk assessments
  • Directional staff
  • Event controllers
  • Flow management
  • Hospitality stewards
  • Location planning
  • Night security
  • Response teams
  • Scanner and arch operations
  • Search dogs – explosive and drugs
  • Search management
  • Tout patrols
  • VIP management

Arboriculture Tree Work

Managing trees and vegetation for the UK’s public infrastructure and commercial spaces.

  • Hedge cutting
  • Tree felling and tagging
  • Tree surgery

Vegetation

Delivering aesthetically pleasing environments whilst eliminating potential hazards and operational disruptions caused by vegetation.

  • Grass cutting and moving
  • Hedge cutting and maintenance
  • Invasive weed management
  • Moss removal and treatment
  • Trackside clearance
  • Waste and site clearance
  • Weed control

General Security

Provide fully vetted, accredited officers equipped with the latest technologies to secure and protect your people, premises, assets and the wider public.

  • Access and egress control
  • Alarm monitoring and response
  • CCTV monitoring
  • Front of house
  • Gatehouse management
  • Mobile support
  • Reception
  • Security patrols
  • Short-term security
  • Static and mobile guarding

Advanced Security

Providing bespoke services that identify site specific vulnerabilities and address complex challenges to mitigate risks. 

  • Cash in transit
  • CCTV/systems audits
  • Counter-terrorism audits
  • Penetration testing
  • Protester management
  • Search and detection dogs
  • Security audits
  • Security strategy

Possession Management
and FM Services

Maintaining high facility standards and minimising service disruptions across the UK rail network.

  • Canopy gutter clearance
  • LED lighting replacement
  • Minor ‘first-fix’ handyman provision
  • Station white lining 
  • Track-bed litter picking 
  • Vegetation clearance

Cleaning

Delivering exceptionally clean environments at optimal cost and positive environmental footprint with unrivalled quality control across nationwide operations.

  • Decontamination cleaning
  • Depot cleaning
  • Graffiti removal and window filming
  • Specialist mobile cleaning
  • Station cleaning
  • Toilet cleaning (incl. CET tanking)
  • Train presentation
  • Turnaround and in-transit cleaning
  • Window cleaning
  • Winterisation and snow clearance

Security and Customer Facing Services

Delivering seamless passenger experiences whilst protecting revenue and achieving operational excellence. 

  • Byelaw enforcement officers
  • Car parking enforcement and management
  • Counter-terrorism patrol officers
  • Customer service staff
  • Mobile response teams
  • Rail replacement co-ordinators
  • Rail security officers
  • Revenue protection/ enforcement teams
  • Station and depot security officers
  • Station event mgmt. and crowd control
  • Ticket office staff
  • Ticket vending machine fingertip maintenance (incl. ticket stock replenishment)
  • Ticketless travel surveys
  • Train dispatch (safety-critical)
  • Travel safety officers (incl. RSAS)

Event Planning

Providing flexible, on-demand support to help organisations build resilience, mitigate risks, and adapt to the ever-changing political, socio-economic, and environmental landscape. 

  • Build and break security
  • Counter-terrorism risk assessments
  • Flow management
  • Location planning

Crowd Control

Deploying balanced crowd management strategies for optimal safety and seamless visitor experiences.

  • Announcers
  • Crowd pulsing
  • Customer service
  • Platform & concourse management
  • Queue layouts
  • Queue management
  • Train capacity management

Event Management

Delivering seamless visitor experiences across the UK’s biggest venues, stadiums and exhibition centres.  

  • Access and egress control
  • Bag search
  • Behavioural detection officers
  • Car park marshalling
  • Directional staff
  • Event controllers
  • Hospitality stewards
  • Night security
  • Response teams
  • Scanner and arch operations
  • Search dogs – explosive and drugs
  • Search management Tout patrols
  • VIP management

Car Park Management

Transforming customer journeys with innovative car parking solutions that maximise operational control and revenue.

  • Access control
  • Automatic Number Plate
  • Recognition (ANPR)
  • Barriers
  • Cash counters
  • CCTV
  • Consumables
  • Handheld computer terminals
  • Kiosks
  • Pass key and card readers
  • Pay and display
  • Pay by phone
  • Pay on foot
  • Rising step barriers
  • Sign manufacture
  • Ticket management
  • Wheel clamps

Vegetation & Landscaping

Enhancing and maintaining site aesthetics for optimal nature, commercial infrastructure, and community harmony. We aim to deliver beautiful scenery whilst eliminating potential hazards and operational disruptions caused by vegetation.

  • Grass cutting and moving
  • Hedge cutting and maintenance
  • Invasive weed management
  • Moss removal and treatment
  • Tree felling and tagging
  • Tree surgery
  • Waste and site clearance
  • Weed control

Cleaning & Facilities

We streamline cleaning and facilities services that help organisations maintain exceptional standards across single and multi-site operations.

  • Daily and periodic cleans
  • Deep cleaning
  • Drug paraphernalia removal
  • Fogging services
  • Graffiti removal
  • Gum removal
  • Gutter cleaning
  • High-level cleaning
  • Lamp post cleaning
  • Lighting, electrical and washroom
  • Maintenance services and minor repairs
  • Painting
  • Planned maintenance
  • Pressure washing
  • Stair cleaning
  • Steam cleaning
  • Trauma cleaning
  • Waste removal
  • Window cleaning

Security & Monitoring Systems

We offer a total turnkey solution from initial design and product selection through to installation and commissioning. Our customers benefit from benefit from around-the-clock protection for optimal peace of mind that comes from working with a trusted alarm monitoring service.

  • Access control
  • Alarm monitoring
  • Asset tracking
  • Barriers and gates
  • Body worn cameras
  • CCTV monitoring
  • CCTV router solution
  • CCTV systems
  • Integrated security solutions
  • Intruder alarms
  • Lone worker solution
  • Panic alarm/call assist
  • Technical support desk

Fire Protection

Our range of fire life safety solutions are designed to prevent, detect and contain fire and where necessary enable a safe and timely escape.

From the initial Fire Risk Assessment through to the design and installation of fire detection and fire suppression systems and ongoing maintenance and monitoring contracts, we provide you with a one stop fire protection solution.

  • Aspirating systems
  • Disabled toilet alarms
  • Dry risers
  • Emergency lighting
  • Emergency voice alarms
  • Fire alarms
  • Fire extinguishers
  • Fire hydrants
  • Fire risk assessments
  • Fire safety training
  • Fire suppression
  • Flow switch testing
  • Sprinklers
  • Water mist systems

Security

From security-cleared operations with MOD-affiliated organisations to supporting the UK’s rail infrastructure and securing the Highest Court of the British Isles alongside countless major venues across the UK, we provide fully vetted, accredited officers equipped with the latest technologies to secure and protect your people, premises, assets and the wider public. 

  • Alarm monitoring and response
  • CCTV monitoring
  • CCTV/systems audits
  • Counter-terrorism audits
  • Front of house
  • Gatehouse management
  • Mobile support
  • Penetration testing
  • Protester management
  • Reception
  • Search and detection dogs
  • Security audits
  • Security patrols
  • Security strategy
  • Short-term security
  • Static and mobile guarding

Specialist Cleaning

Fulfilling the most complex single and multi-site cleaning requirements at an award-winning standard for over 30 years.

  • Biohazard cleaning
  • Deep cleaning
  • Planned maintenance
  • Drug paraphernalia removal
  • Fogging services
  • Graffiti removal
  • Gum removal
  • Gutter cleaning
  • High-level cleaning
  • Lamp post cleaning
  • Stair cleaning
  • Trauma cleaning
  • Waste removal

Facilities Management

Providing an extensive range of Soft and Hard FM services to help you streamline management and eliminate operational disruptions. 

  • Lighting, electrical and washroom
  • Maintenance services and minor repairs
  • Painting
  • White and yellow line painting

General Cleaning

Undertaking routine cleaning to maintain the highest standards in cleanliness and hygiene for exceptional environments. 

  • Daily and periodic cleans
  • Pressure washing
  • Steam cleaning
  • Window cleaning