In the healthcare environment, security officers play a vital role in maintaining a safe and secure atmosphere for patients, staff, and visitors. As the sector continues to change and adapt, frequent training is essential to equip security professionals with the knowledge and skills to respond effectively to emergencies, de-escalate conflicts, and protect the well-being of everyone in the facility.
Carlisle Support Services is proud to have delivered healthcare security-tailored training in Managing Violence and Aggression to 89 members of staff across five hospital trusts.
Delivered with the support of our NHS clients at Great Ormond Street Hospital, East and North Hertfordshire NHS Trust, Princess Alexandra Hospital NHS Trust, Walsall Manor Hospital, and The Royal Wolverhampton NHS Trust, the training was aimed at helping Security Officers build confidence and enhance the way they respond, communicate and defuse threatening situations in a safe and effective manner.
Over the two-day course, our Security Officers have gone through various de-escalating scenarios to help manage troubling behaviour within their trust, providing them with best practices on how to deal with difficult situations within their working days.
The key takeaways from the course have taught them how to:
By completing this training course, the team will be able to recognise the signs of challenging behaviour and de-escalate using excellent communication; they can then further demonstrate safe tactical skills to minimise risk as well as hold and relocate service users to maintain safety whilst understanding the legal and moral position that they are held to.
By providing our teams with the right tools to complete their roles, they are empowered to make decisions that they know are the right course of action, helping them to safeguard visitors, staff members and patients from harm.
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Carlisle Support Services (Carlisle) achieved member status in the Greater Manchester Good Employment Charter, in recognition of its sustained commitment to fair, inclusive, and progressive employment
Thousands of colleagues at Carlisle work across different locations, different sectors and shift patterns throughout the UK. Many spend their working days looking after others,
Providing flexible, on-demand support to help organisations build resilience, mitigate risks, and adapt to the ever-changing political, socio-economic, and environmental landscape to deliver seamless event experiences.
Managing trees and vegetation for the UK’s public infrastructure and commercial spaces.
Delivering aesthetically pleasing environments whilst eliminating potential hazards and operational disruptions caused by vegetation.
Provide fully vetted, accredited officers equipped with the latest technologies to secure and protect your people, premises, assets and the wider public.
Providing bespoke services that identify site specific vulnerabilities and address complex challenges to mitigate risks.
Maintaining high facility standards and minimising service disruptions across the UK rail network.
Delivering exceptionally clean environments at optimal cost and positive environmental footprint with unrivalled quality control across nationwide operations.
Delivering seamless passenger experiences whilst protecting revenue and achieving operational excellence.
Providing flexible, on-demand support to help organisations build resilience, mitigate risks, and adapt to the ever-changing political, socio-economic, and environmental landscape.
Deploying balanced crowd management strategies for optimal safety and seamless visitor experiences.
Delivering seamless visitor experiences across the UK’s biggest venues, stadiums and exhibition centres.
Transforming customer journeys with innovative car parking solutions that maximise operational control and revenue.
Enhancing and maintaining site aesthetics for optimal nature, commercial infrastructure, and community harmony. We aim to deliver beautiful scenery whilst eliminating potential hazards and operational disruptions caused by vegetation.
We streamline cleaning and facilities services that help organisations maintain exceptional standards across single and multi-site operations.
We offer a total turnkey solution from initial design and product selection through to installation and commissioning. Our customers benefit from benefit from around-the-clock protection for optimal peace of mind that comes from working with a trusted alarm monitoring service.
Our range of fire life safety solutions are designed to prevent, detect and contain fire and where necessary enable a safe and timely escape.
From the initial Fire Risk Assessment through to the design and installation of fire detection and fire suppression systems and ongoing maintenance and monitoring contracts, we provide you with a one stop fire protection solution.
From security-cleared operations with MOD-affiliated organisations to supporting the UK’s rail infrastructure and securing the Highest Court of the British Isles alongside countless major venues across the UK, we provide fully vetted, accredited officers equipped with the latest technologies to secure and protect your people, premises, assets and the wider public.
Fulfilling the most complex single and multi-site cleaning requirements at an award-winning standard for over 30 years.
Providing an extensive range of Soft and Hard FM services to help you streamline management and eliminate operational disruptions.
Undertaking routine cleaning to maintain the highest standards in cleanliness and hygiene for exceptional environments.
