Project Why Update: Call Recording Software

20th April 2021

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We’re proud to launch a new initiative via the Operations workstream of Project Why.

From Monday 26 April 2021, a new call recording software will be implemented for our Central Support Centre, based in our Head Office, Luton.

All calls incoming and outgoing to and from the Support Centre will be recorded, as a tool to aid the training, development, and performance management of our team of Resource Co-ordinators.

The significant benefits to Carlisle Support Services will be:

  • Improved Customer Service
  • Controlling the quality of service provided to our employees, clients, and members of the general public
  • Individualised employee feedback
  • Possible business protection during disputes

As the central hub of Carlisle Support Services, we are thrilled to see the team continuing to innovate, offering an effective and efficient service which always places our customers and employees at the heart of all that they do.

Should you have any further questions or enquiries, please contact Mobeen Hussain directly who would be happy to assist.

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