Following an eventful year within the rail industry over the course of 2022, we now look forward to further supporting the industry throughout 2023 and beyond.
As a recognised railway employer, enjoying contractual relationships with 13 Transport Operators and employing over 2,000 people to support the country’s critical national infrastructure, the end of 2022 saw Carlisle Support Services appoint Steve Cere as Director of Rail Strategy.
Steve’s appointment comes at a critical and exciting time as the eagerly anticipated introduction of Great British Railways, who will oversee the strategic direction of the industry to deliver outstanding value to the ever-growing number of UK’s rail passengers, remains on the horizon. The Office of Rail and Road reported a total of “1.2 billion journeys made in the year to 30 September 2022, nearly double the 649million made in the previous 12 months”.
As demand grows with increased passenger journeys in five of the last six quarters, Steve’s vision is to further develop the company’s comprehensive service offering to the industry. The aim is to deliver sustainable service innovations and operating efficiencies that enable flexible growth and resilience across all facets of the rail industry.
The all-encompassing solution provides operators a one stop shop for all requirements, ensuring optimal performance and national consistency in service delivery. This brings four core pillars at the forefront of tomorrow’s railway infrastructure:
People
Well-recruited and vetted staff, centrally trained with transparent virtual and physical performance management, ensuring clear career progression for optimal results and an overall engaged workforce.
Process
Well-established processes and procedures with monthly KPI reviews, bi-annual best practice sharing sessions and bespoke contract management for optimal flexibility to market changes.
Technology
Providing easy to access real-time workflow management, labour analysis, insights and centralised operational reports for effective communication and strategic direction.
Financial
Delivering a results-based approach with tangible ROI, economies of scale and regular reviews to continually add value and minimise revenue loss from fare evasion.
As we step into 2023, Carlisle Support Services is here to help the UK rail network transition into tomorrow’s force, restoring its reputation as a world class provider of rail passenger transport, as activity heads towards more than doubling by 2050. Contact us for a free, no commitment consultation to further identify how we can make an ROI positive impact on new and existing operations.
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Providing flexible, on-demand support to help organisations build resilience, mitigate risks, and adapt to the ever-changing political, socio-economic, and environmental landscape to deliver seamless event experiences.
Managing trees and vegetation for the UK’s public infrastructure and commercial spaces.
Delivering aesthetically pleasing environments whilst eliminating potential hazards and operational disruptions caused by vegetation.
Provide fully vetted, accredited officers equipped with the latest technologies to secure and protect your people, premises, assets and the wider public.
Providing bespoke services that identify site specific vulnerabilities and address complex challenges to mitigate risks.
Maintaining high facility standards and minimising service disruptions across the UK rail network.
Delivering exceptionally clean environments at optimal cost and positive environmental footprint with unrivalled quality control across nationwide operations.
Delivering seamless passenger experiences whilst protecting revenue and achieving operational excellence.
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Deploying balanced crowd management strategies for optimal safety and seamless visitor experiences.
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Fulfilling the most complex single and multi-site cleaning requirements at an award-winning standard for over 30 years.
Providing an extensive range of Soft and Hard FM services to help you streamline management and eliminate operational disruptions.
Undertaking routine cleaning to maintain the highest standards in cleanliness and hygiene for exceptional environments.
