Held at the iconic, world-renowned international exhibition and convention centre, Excel London, this year’s Innovation Lab welcomed over 600 attendees, 56 exhibitors, four headline speaker sessions and five industry expert speaker sessions hosted on our Lab Stage, making this our largest event yet.
This year’s event had a clear emphasis on sustainability, AI, robotics, and complementary technologies designed to enhance people-based operations. For the first time, the event was pleased to introduce a dedicated sustainability partner, Neutral Carbon Zone, who helped us to organise and measure our Scope 1, 2, and 3 emissions, allowing the event to be classified as Carbon Neutral. Neutral Carbon Zone CEO, Alan Stenson joined Carlisle CEO Paul Evans during the final speech to present CSS with this certificate in celebration of the event’s status as a Carbon Neutral event. This assessment was aligned with international standards, ensuring a comprehensive evaluation of the event’s environmental impact across all aspects of operations.
The Innovation Lab provides organisations and professionals with an annual opportunity to meet with other key industry leaders, interact with our exhibitors’ latest innovations, along with remaining ahead of market developments and technological advancements.
Exhibitors provided our delegates with the opportunity to test out cleaning machinery, body cameras, AI Video analytics, body armour technology, security systems, radios and much more to enrich our delegates’ working lives.
Our impressive main stage hosted four headline speaking sessions, which kicked off with Tracey Follows, who discussed with our delegates about the future of AI within businesses, how organisations can utilise AI and how this may be utilised in the future for the benefit of businesses.
Taking to the stage after lunch, we had the Challenge Innovation presentations, which provided our five finalists to take to the stage to present their idea to our panel of judges and our audience in the hopes of garnering some of the £50,000 investment opportunity within their chosen idea.
Our third session brought the Institute of Workplace and Facilities Management, Jenny Thomas together with our Southbank Events Security Manager, Ruth Ripley, to the stage to discuss how to deliver strategies which will reduce environmental impact and drive responsible business practices.
Rounding off the day, our final speaker, James Taylor took to the stage to discuss Ethical Futurism and provided our delegates with a guide on how to navigate environmental and social issues in line with the practices of the world’s most ethical and sustainable companies to drive business success.
The Lab Stage welcomed expert speakers from a host of industry leaders from Neutral Carbon Zone, Inploi, Clientshare, Merseyrail, Perpetuity Research, Southbank Centre, Expressions Partnership, and Security Industry Authority (SIA). Sessions included updates from the SIA, discussions on how to deliver world-class customer service, a talk on how to provide value and efficiencies for clients within partnership opportunities and rounding off with a session on how to introduce the next generation into Cleaning and FM.
Throughout the Innovation Lab and Superstar Awards Ceremony, delegates were invited to take part in a charity raffle to raise money for Mind, a mental health charity that provides support to those who are suffering from mental health problems and their loved ones to encourage better health in communities. With the help of those involved, we were able to raise a total of £1649 throughout the day and evening.
Finally, we would like to thank all of the exhibitors, delegates and staff members at Excel London who helped to make this event yet another huge success. Registrations for next year’s event will be available soon so keep an eye out on our dedicated Innovation Lab website to be the first to know when next year’s event will be taking place.
The cold reaches the gates long before London wakes. Yet through winter rain, biting winds and the long hours of the night, Carlisle’s security officers
Frontline security officers navigate a landscape of intense psychological pressure and unpredictable human tension every day. From crowded transit hubs, high-stakes emergency rooms to absorbing
Keeping people safe has always been at the heart of Carlisle while that commitment is demonstrated every day across Britain’s rail network, it extends far
Providing flexible, on-demand support to help organisations build resilience, mitigate risks, and adapt to the ever-changing political, socio-economic, and environmental landscape to deliver seamless event experiences.
Managing trees and vegetation for the UK’s public infrastructure and commercial spaces.
Delivering aesthetically pleasing environments whilst eliminating potential hazards and operational disruptions caused by vegetation.
Provide fully vetted, accredited officers equipped with the latest technologies to secure and protect your people, premises, assets and the wider public.
Providing bespoke services that identify site specific vulnerabilities and address complex challenges to mitigate risks.
Maintaining high facility standards and minimising service disruptions across the UK rail network.
Delivering exceptionally clean environments at optimal cost and positive environmental footprint with unrivalled quality control across nationwide operations.
Delivering seamless passenger experiences whilst protecting revenue and achieving operational excellence.
Providing flexible, on-demand support to help organisations build resilience, mitigate risks, and adapt to the ever-changing political, socio-economic, and environmental landscape.
Deploying balanced crowd management strategies for optimal safety and seamless visitor experiences.
Delivering seamless visitor experiences across the UK’s biggest venues, stadiums and exhibition centres.
Transforming customer journeys with innovative car parking solutions that maximise operational control and revenue.
Enhancing and maintaining site aesthetics for optimal nature, commercial infrastructure, and community harmony. We aim to deliver beautiful scenery whilst eliminating potential hazards and operational disruptions caused by vegetation.
We streamline cleaning and facilities services that help organisations maintain exceptional standards across single and multi-site operations.
We offer a total turnkey solution from initial design and product selection through to installation and commissioning. Our customers benefit from benefit from around-the-clock protection for optimal peace of mind that comes from working with a trusted alarm monitoring service.
Our range of fire life safety solutions are designed to prevent, detect and contain fire and where necessary enable a safe and timely escape.
From the initial Fire Risk Assessment through to the design and installation of fire detection and fire suppression systems and ongoing maintenance and monitoring contracts, we provide you with a one stop fire protection solution.
From security-cleared operations with MOD-affiliated organisations to supporting the UK’s rail infrastructure and securing the Highest Court of the British Isles alongside countless major venues across the UK, we provide fully vetted, accredited officers equipped with the latest technologies to secure and protect your people, premises, assets and the wider public.
Fulfilling the most complex single and multi-site cleaning requirements at an award-winning standard for over 30 years.
Providing an extensive range of Soft and Hard FM services to help you streamline management and eliminate operational disruptions.
Undertaking routine cleaning to maintain the highest standards in cleanliness and hygiene for exceptional environments.
