Carlisle Support Services secures Soft FM contract with South Western Railway (SWR), further growing its well-established portfolio of clients within the rail sector. The partnership went live in April following a three-month mobilisation period, now covering the cleaning and servicing of more than 180 stations, offices and depots spanning from London to Weymouth and to the Isle of Wight.
David Evans, Head of Operations at Carlisle, commented on the achievement:
“Having personally supported South Western Railway over many years through a range of security and customer service solutions within previous roles and organisations, I am very excited about this contract. With Carlisle’s collaborative partnership approach, we are confident that our deep expertise allows us to deliver exceptional rail environments and drive tangible improvements in SQR performance across this network.”
With over seventy front-line staff members transferring to Carlisle, the company’s HR and compliance teams worked diligently throughout the consultation and mobilisation period to ensure that all TUPE staff received a thorough and supportive transition process.
Richard Jenkins, Managing Director for the Cleaning and Facilities Management division at Carlisle commented on the strategic significance of the win:
“Introducing our soft FM services to South Western Railway marks a significant step in the growth of our facilities division as we continue to add value to our clients. Looking after such a heavily utilised network allows us to streamline operations, improve passenger experiences and innovate to maximise ROI through unrivalled results on SQR performance.”
The mobilisation phase saw the implementation of new uniforms, upgrades to state-of-art cleaning equipment from our trusted supply partners Craftex & Killis alongside the introduction of premium, environmentally friendly cleaning supplies through our partnership with Paragon Products.
As part of this transition, Carlisle Support Services has internally appointed Stewart Smith as Regional Contract Manager to oversee the SWR partnership. With over a decade of industry experience, Steward is exceptionally well-positioned to lead the integration of 70 new team members and ensure a consistent, knowledgeable, and value-driven approach in welcoming South Western Railway into the Carlisle portfolio.
This contract win further strengthens Carlisle’s long-standing presence in the UK rail sector as it continues to deliver critical support services to the majority of UK’s train operating companies.
Creating genuinely safe environments across public spaces and transport networks relies on seamless collaboration between our frontline teams, industry partners, and law enforcement. We have
The cold reaches the gates long before London wakes. Yet through winter rain, biting winds and the long hours of the night, Carlisle’s security officers
Frontline security officers navigate a landscape of intense psychological pressure and unpredictable human tension every day. From crowded transit hubs, high-stakes emergency rooms to absorbing
Providing flexible, on-demand support to help organisations build resilience, mitigate risks, and adapt to the ever-changing political, socio-economic, and environmental landscape to deliver seamless event experiences.
Managing trees and vegetation for the UK’s public infrastructure and commercial spaces.
Delivering aesthetically pleasing environments whilst eliminating potential hazards and operational disruptions caused by vegetation.
Provide fully vetted, accredited officers equipped with the latest technologies to secure and protect your people, premises, assets and the wider public.
Providing bespoke services that identify site specific vulnerabilities and address complex challenges to mitigate risks.
Maintaining high facility standards and minimising service disruptions across the UK rail network.
Delivering exceptionally clean environments at optimal cost and positive environmental footprint with unrivalled quality control across nationwide operations.
Delivering seamless passenger experiences whilst protecting revenue and achieving operational excellence.
Providing flexible, on-demand support to help organisations build resilience, mitigate risks, and adapt to the ever-changing political, socio-economic, and environmental landscape.
Deploying balanced crowd management strategies for optimal safety and seamless visitor experiences.
Delivering seamless visitor experiences across the UK’s biggest venues, stadiums and exhibition centres.
Transforming customer journeys with innovative car parking solutions that maximise operational control and revenue.
Enhancing and maintaining site aesthetics for optimal nature, commercial infrastructure, and community harmony. We aim to deliver beautiful scenery whilst eliminating potential hazards and operational disruptions caused by vegetation.
We streamline cleaning and facilities services that help organisations maintain exceptional standards across single and multi-site operations.
We offer a total turnkey solution from initial design and product selection through to installation and commissioning. Our customers benefit from benefit from around-the-clock protection for optimal peace of mind that comes from working with a trusted alarm monitoring service.
Our range of fire life safety solutions are designed to prevent, detect and contain fire and where necessary enable a safe and timely escape.
From the initial Fire Risk Assessment through to the design and installation of fire detection and fire suppression systems and ongoing maintenance and monitoring contracts, we provide you with a one stop fire protection solution.
From security-cleared operations with MOD-affiliated organisations to supporting the UK’s rail infrastructure and securing the Highest Court of the British Isles alongside countless major venues across the UK, we provide fully vetted, accredited officers equipped with the latest technologies to secure and protect your people, premises, assets and the wider public.
Fulfilling the most complex single and multi-site cleaning requirements at an award-winning standard for over 30 years.
Providing an extensive range of Soft and Hard FM services to help you streamline management and eliminate operational disruptions.
Undertaking routine cleaning to maintain the highest standards in cleanliness and hygiene for exceptional environments.
